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Return Policy

Home Air Check Return Policy

As a company known for its integrity and quality, Prism Analytical Technologies (providers of Home Air Check) guarantees that the sampling equipment used to collect your home air sample arrives in excellent working condition. If, however, the equipment arrives damaged or does not work properly, please e-mail us immediately at support@homeaircheck.com.au and we will ship a replacement kit to you at no extra charge.

In addition, we are confident that you will find great value in the information our test provides. However, if for any reason you change your mind about performing our test, Prism will issue a refund for a portion of the purchase price, if the following procedures have been followed:

  1. Australia and New Zealand customers must promptly notify Building Health Check Ltd that they are returning the kit and do not wish for a sample to be analysed. Contact with Building Health Check Ltd can be made via email to support@homeaircheck.com.au.
  2. The Home Air Check test kit is returned to Building Health Check Ltd unused and complete with all accessories and in original packaging using the pre-addressed label for easy return.
  3. The Home Air Check test kit is returned within 14 days of receipt of kit.

If all the above conditions are met, Prism will issue a refund for the purchase price minus all shipping costs (both the shipping of the kit to you and return shipment to Building Health Check Ltd) and a $30 per sampling tube cleaning charge. We must withhold $30 for each tube because once they are shipped, tubes cannot be used again unless they have been recertified.

Please note that we are not able to issue refunds once a sample has been analysed

Please also note that orders cannot be cancelled for a full refund once shipment has been confirmed.

Order Change or Cancellation

An order can be modified or cancelled prior to shipment from our facility by sending an email to support@homeaircheck.com.au.  You will receive a confirmation of shipment email when your package has shipped. We are sorry that we cannot offer a full refund or change an order once it has been shipped. (Refer to our Return Policy.)